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Individual bookings (less than 10 people) may be cancelled with full refund or amended up to 48 hours prior to the Activity. Cancellation or exchange requests received within 48 hours of your Activity will not qualify for a refund or exchange.
Large groups (10 + people) and Private Hire bookings may be cancelled or amended with 14 days' notice. In such circumstances you will be entitled to a full refund less any non-returnable deposit. If numbers are altered less than 2 weeks before then a group can only be credited/refunded for unused spaces IF the site is able to fill those spaces with other customer bookings.
To request a refund or to exchange your booking for a new date please do this through your Customer Ticket Wallet.